Frequently Asked Questions
Moving can bring up a lot of questions, below we have provided some FAQ’s that will
hopefully answer some of those questions. If not, please Ask Us a question directly.
Is there staff on duty at all times?
Yes, Riverstone ensures our buildings are staffed with healthcare professionals twenty-four hours daily.
Can you cater to special dietary requirements?
Yes, We accommodate various diets, providing diabetic and low salt meals, along with vegetarian and gluten free options. We encourage you to meet with our Food Service Manager to discuss your specific dietary needs.
Are pets allowed?
Yes, we welcome dogs and cats to our pet friendly communities.
Long term care vs retirement living
Long term care residences are funded, in part, by the Ontario government, where retirement residences are not subsidized and are paid privately. Typically, long term care provides more extensive care support than can be provided in a retirement community.
What are the visiting hours?
We do not limit visiting hours but our front entrance is secured between 8:30 p.m. and 8:00 a.m. for the safety of our residents and staff.
Is there a Doctor available?
Each Riverstone Community has an house physicians available for our residents. You are welcome to keep your current physician or switch to our in-house physician the choice is yours.
What services do you offer?
We offer a spectrum of services tailored to you and your lifestyle that suits you best: Independent Living, Residential Living, Assisted Living and Memory Care.
Is there a cost for joining activities?
No, there is no charge for activities and programs within our communities. From time to time outside activities may require additional costs, including tickets for local events and restaurant outings.
What happens if my health changes?
Riverstone communities offer a full continuum of care – meaning we have services designed for independent residents, those who only need a few supportive services, as well as physical assisted living and memory care. If your health status changes there are various options to provide you with the support you need while staying within your community.
Is there a fee for using the community’s transportation services?
Yes, there is a nominal flat rate for using our community transportation for personal appointments. Our community buses provide regular transportation to local grocery stores, etc., along with group outings to local areas of interest. There is no charge for this service.
Are visitors welcome to join activities?
Yes, we encourage visitors to take part in community activities and programs. Where possible, simply let our receptionist or Activity Manager know in advance so we can welcome them!
Can my family and friends join me for a meal?
Yes, we welcome family and friends to join you for a meal in our dining room. Simply make a reservation with our receptionist and a table will be ready for you and your guests. *Guest fees apply
Are my family and friends able to stay overnight?
Yes, residents are welcome to have overnight guests in their suite, where possible. Our communities also offer guest accommodations at a very reasonable daily rate.
May I continue to see my own doctor?
Yes, residents can continue to see their own physicians. Although, in-house physicians are available in our communities.
Am I able to cook my own meals?
Although all meals are provided in our service packages, we understand the desire for some to continue to cook where possible. The majority of our suites include a small kitchenette where light cooking can be done. Residents are able to opt out of up to two meals daily. We also have demonstration kitchens in our communities which can be reserved for times where a resident may want to make a bigger meal or do some baking!
Do you offer short term stay options?
Yes, We have a variety of short term stay options, which include respite and convalescent care (sometimes following surgery or a lengthy hospital stay) along with winter and trial stays.
Can I bring my own car?
Yes, All Riverstone communities offer heated underground parking for our residents with vehicles.